I have seen a lot of people asking for help in resolving matters associated with Flipkart. To start with, Flipkart is a reputable brand and they would never do anything that may hurt their customers intentionally. However, at the same time operating Pan India brings with itself some issues.
Be it refund issues or defective products from Flipkart, whenever you’re facing an issue you should first raise a complaint via their toll-free number or through an email to Flipkart’s customer support team.
If you think your support ticket at Flipkart is not being responded to or your query is not being resolved. You have other ways at your disposal. India’s consumer dispute redressal system is here to help!
Send a Legal Notice to Flipkart?
Even if the value of the product or service you have purchased from Flipkart is worth Rs. 100 and you think you have been cheated it is your right under the Consumer Protection Act to seek redressal.
You can engage with an advocate and send a notice seeking redressal and notifying your claims to Flipkart. Since your notice will be sent under the letterhead of an advocate there’s a high chance that it will be treated as a priority communication.
But lawyers and notices could be expensive, right?
You can hire a virtual lawyer and send a legal notice at half the price.
Address for sending Legal Notice to Flipkart
| Mailing Address: | Registered Office: |
| Flipkart Internet Private Limited, Buildings Alyssa, Begonia & Clove Embassy Tech Village, Outer Ring Road, Devarabeesanahalli Village, Bengaluru, 560103, Karnataka, India | Flipkart Internet Private Limited, Buildings Alyssa, Begonia & Clove Embassy Tech Village, Outer Ring Road, Devarabeesanahalli Village, Bengaluru, 560103, Karnataka, India CIN : U51109KA2012PTC066107 |
Customer Support Address
| Tollfree number | Email ID |
| Telephone: 1800 202 9898 | [email protected] |
What to do if Flipkart does not respond to Legal notice?
If Flipkart does not respond to your legal notice you can file a consumer complaint directly.
DISCLAIMER
Please be advised that many users confuse themselves and send letters/notices/communications to different entities like FLIPKART INDIA PRIVATE LIMITED and other associated companies. FLIPKART INDIA PRIVATE LIMITED does not sell products on Flipkart.com.
Flipkart India Pvt. Ltd is a wholesale cash-and-carry (B2B) entity and not the e-commerce website Flipkart.com where you purchase your products. Flipkart India Pvt. Ltd sells products in bulk to registered sellers, distributors etc who then list it on ecommerce platform like flipkart. If you have any grievance against the e-commerce website or mobile app (Flipkart.com) then you should communicate Flipkart Internet Pvt. Ltd.
Flipkart Internet Pvt. Ltd is the marketplace entity that actually runs and owns Flipkart.com. They are the aggregator platform that connects buys and sellers.
You can also note that Instakart Services Pvt. Ltd.(formerly WS Retail Services Pvt. Ltd.) is the logistics arm handling Ekart deliveries in major locations.
How to file a case against Flipkart?
There are several ways how you could approach this. The fastest and most inexpensive way would be filing a consumer complaint. Depending on the amount of compensation being claimed you will have to approach the consumer forum for filing the petition.
Did you know you could file the petition all by yourself without hiring an advocate?